FAQ

Batteries: We recommend Energizer Batteries or Wingscapes Batteries.
Tip: If the batteries are lower than 30% it is possible the camera will not function correctly. Try a new set of batteries just in case this might be related to the issue you are experiencing.

SD Card: We recommend using up to class 10, and up to a 32GB SD Card. Do not use MICRO cards or HIGH-PERFORMANCE cards.
Tip: Formatting your SD Card to your Bird Camera is very important.
To format your SD Card (erase images), go to delete photos in your camera and select yes. If you receive an error, try 2 more times. If you are still having trouble, change the SD card and format the new one in the camera prior to setting it up.
Tip:Make sure the LOCK switch on the SD card is in the UP position

Focus Issues: If your Wingscapes Camera is taking blurry images with your selected Focus, try re-measuring how far you have your Bird camera from the Bird Feeder. Your camera comes with a measuring tape for this purpose.

Excessive Images: We recommend clearing all Vegetation From the Front of the Camera
Tip: Remove grass, small limbs and twigs away from the camera’s view to avoid getting unwanted pictures of moving vegetation.

Black Night Images: Should you start seeing black night photos, or pink daytime photos, it’s time for an infrared (IR) filter reset.
How to Perform an IR Filter Reset

Make sure your Wingscapes recommended batteries and SD card are inserted into your camera.
Ensure your camera is set up with your desired settings.
Ensure your camera is in the ON position and ready to take photos.
Take your camera into a completely dark room.
Walk or wave in front of the camera so it takes a picture.
Turn on the lights and trigger your camera to take another picture.

Repeat this process 6 to 8 times in a row.

Your IR filter is now reset, and better photos should be on the way.

No Power: If your Wingscapes Camera will not power on, or the display is unreadable, please follow the instructions below to correct it:

Remove the batteries and the SD card from the camera.
With the batteries and SD card removed, turn the camera on for one minute (either use On, Quick Start, or Custom Start modes).
After one minute is up, turn the camera back off, and insert the batteries and the SD card. Turn the camera on.

Not Taking Pictures:

Tip: One of the options below should resolve the issue you are experiencing with your camera not taking pictures

Batteries: Try a new set of batteries. Your batteries could be low, or you could have one bad battery
SD Card: Make sure you have a recommended SD card and that the switch on the SD card is in the UP Position. Try formatting your SD card in your Wingscapes camera.
Switch: Make sure the camera switch is in the "ON" Position. The camera cannot take images in "SETUP".

Image Quality:

Tip: There are many variables that can happen when it comes to image quality.

Gray or Distorted Images: This could be a bad/ correct SD card. Try a new recommended SD card. This could also be result of low batteries, try a new set of recommended batteries.
Fog/Dew: This is something out of our control, but there are products on the market that can cause water to bead up and run off surfaces.
Blurry Images: This can be caused by having the camera on a specific focus, but not having the camera at the right distance. Try-measuring how far you have your Bird camera from the Bird Feeder. Your camera comes with a measuring tape for this purpose.
Black Night/Low Light Images: This could also be result of low batteries, try a new set of recommended batteries.

Need Help Setting Up Your Camera? Click here to view video

For your convenience, we have identified three alternative options that you can explore:

TimeLapseTool: You can download the software from (http://timelapsetool.com/).
VideoVelocity: Another option is to use the software available at (http://www.candylabs.com/videovelocity).
PanoLapse: Lastly, you may want to check out (http://www.panolapse360.com/#download) for your time-lapse needs.

Please try these alternatives and let us know if they meet your requirements. We understand the importance of having the right tools for your camera, and we're here to ensure you have a positive experience with our products.

If you are unable to see any pictures from your SD Card using the Wingscapes Card Reader then please try deleting the file-sharing app you are using, then restart your phone. After that, please re-install the app and attempt to view the images again. Also, you can install the SD card into the card reader first, and then plug the reader into your phone.

Please review the detailed steps below on how to use the Smart Phone Card Reader.

Compatible with:

iOS: iPhone 5/5s/5c, iPhone 6/6+, iPhone 7/7+, iPhone 8/8+, iPhone X and later; iPad, Air/Mini/Mini 2

Android: All OTG-compatible Android devices running 4.0 and later

IPHONE

Download iBrary app from apple store.
Insert SD card into reader.
Insert reader into phone via lightning connector.
Open iBrary app.
Select iBrary button at the bottom of the circular menu.
Select DCIM folder.
Select MFCAM folder to access photo gallery (folder name will vary by camera brand).
Select a picture to view it.
Navigate left/right to change pictures

ANDROID

Download CX File Explorer app from Microsoft Play Store (Default Android app store).
Insert SD card into reader.
Insert reader into phone via USB-C connector.
Open CX File Explorer app.
Select USB Logo – possibly labeled “NO NAME”.
First Setup Only – Select USE THIS FOLDER at the bottom of the screen.
Select DCIM folder.
Select MFCAM folder to access photo gallery (folder name will vary by camera brand).
Select a picture to view it.
Swipe left/right to change pictures.

Please follow the troubleshooting below if your feeder timer is not working, not counting down, or displays an error.

Test run the timer: Hold down the “mode” button for at least 3 seconds when on the run-time screen to test out your selected time.
Check your feeder's battery life: If the batteries are lower than 25% it is possible the feeder will not function correctly.
Make sure the clock on your feeder matches with your current time: If this clock is off, the feeding times will not coincide with when you expect your feed to drop.
Ensure you have seconds selected for the feed run-time: If you have your time of day selected, but no feed run-time selected- your feed will not dispense.

Still Need More Information? We’re Here to Help! Click Here to Contact Us!